Jobs

We need an Aqua Zumba Class Instructor to contribute to the attraction and retention of new and existing customers and the financial results of the centre. You will be responsible for the organisation of classes and assist in the supervision, operation and control of customers within your designated coaching area. You will take responsibility for the smooth daily operations of the class to maximise usage and income and to achieve customer service delivery objectives.

Reference:                                LJ326290
Location:                                   Oxford
Salary / Hourly Rate:               Competitive
Closing Date:                            None
Working Hours:                       Casual

 Key responsibilities

•  Ensure that appropriate standards of conduct are complied with at all times. 

• Ensure the efficient and effective operation of your sessions, responsible for equipment set up and security, where appropriate.
• Undertake your sessions according to the programme timetable and ensure classes commence at the designated times.
• Responsible for undertaking all administrative tasks associated with the position.
• Contribute to programme development through knowledge current trends in leisure, innovative ideas, initiating actions to meet the demands of the customers
• Assist in the communication and promotion of the centre’s services
• Undertake all day to day cleaning and maintenance of the equipment and fittings, to the highest possible standards, bringing to the attention of the Centre Management any faults or major repairs
• Maintain customer records of programme of activities and lifestyle programmes
• Establish and maintain good relationships with our customers, ensuring that an appropriate ambience is maintained in the facility making customers feel welcomed and valued, with due regard for the Equal Opportunities and Diversity Policy and Customer service standards
• Ensure the safety and welfare of staff and users of the centre through the operation of all Health and Safety procedures and standards and be aware of your role in managing emergencies, accident reporting and report defects as necessary
• Assist customers with regard to lost property and provide general information regarding the centre. 
• Deal with complaints in a sensitive manner, promptly and politely in accordance with Fusion’s guidelines
• Present a professional image at all times in adherence with Fusion’s uniform standards guidelines

Knowledge & Specific Requirements

• Aqua Zumba Qualification
• REPS Level 2
• Understanding of and commitment to Equal Opportunities and managing diversity
• Opportunity  to work outside normal hours, including evenings, weekends, public holidays